According to a survey by PTA, Telenor ranks as the poorest network in Pakistan.

 An independent survey conducted by the Pakistan Telecommunication Authority (PTA) revealed that Cellular Mobile Operators (CMOs) in Pakistan only partially met the key performance indicators (KPIs) outlined in their licenses and regulations for voice services, webpage loading, and latency.

The survey carried out in 16 cities during the 1st Quarter of 2024, evaluated the performance of CMOs according to the Cellular Mobile Network QoS Regulations, 2021. Covering extensive distances totaling approximately 2,270 km per operator over 60 days, the survey conducted around 0.25 million mobile broadband tests, 45,000 calls, and SMS, along with 0.13 million Ookla Speed tests.

Despite the efforts, Telenor fell short of meeting the KPI in most cities, while other operators generally met the standards set by the PTA. Latency, a crucial metric for mobile broadband performance, was measured through ping calculations between websites and Ookla Speed Test servers. However, all operators failing to meet the KPI showed significant non-compliance in various cases.

Web page loading times, critical for user experience, were also evaluated for national and international websites. None of the operators achieved full compliance across all surveyed areas, with performance only meeting KPIs partially.

In terms of voice services, out of 20,485 call attempts, 339 failed, and 143 calls dropped before completing two minutes. However, 20,003 calls remained connected for the entire duration. While testing SMS services, out of 20,433 sending attempts, 20,372 were successfully transmitted by the sender, and 20,203 were successfully received by the recipient. Both voice and SMS services only partially met the required criteria outlined by the PTA.

Overall, while operators made efforts to meet regulatory standards, the survey indicates room for improvement in various aspects of service quality.